Frequently Asked Client Questions

Register yourself online with Justice, free of charge and long-term commitment. The only thing you need to do is fill out our registration form. You will then be informed by email about the further procedure and not be exclusively bound by Justice.

No, upon accepting your debt collection we will perform a check to determine if your case will have merit in the Dutch court system. You will therefore have a conclusive answer before we start working for you.

If you have any questions or doubts if Dutch law could provide for your case, please contact us for a personal advice.

Of course. You can always call us for a free intake advice. We will help you scan you chances for a successful debt collection. During office hours (GMT+1) you can reach us at +31(0)10-4148755. You can also send us your question digitally, after which we will contact you within one business day.

To offer Justice optimized chances in collecting your debt, we request you to send us - if applicable and available - the following data:

1. A copy of your Terms & Conditions (first time only)
2. Copy of the contract with your client;
   • If there is no signed agreement, additional information that shows how the claim has originated
3. Invoice(s) or other documents that clearly mention the size of the claim;
4. E-mail correspondence or other correspondence;
5. Phone and/or mobile number, email address and other debtor contact information.

Justice believes we earn a compensation based on results, these however, need to be reasonable. All our fees are therefore either based on the Terms and Conditions of our clients, or based on the Dutch national guideline 'Rapport Voorwerk II' which standardizes compensation for Debt Collection Agencies in The Netherlands.

Justice will deliver every possible effort to collect your debt as soon as possible. Sometimes this is achieved within a couple of days, sometimes this process takes up a much longer time. Since every case is somewhat unique, we can't provide a general answer to this question. You are however, always welcome to contact us and discuss your case. Based on our experience we will be able to provide you with an indication of your chances and a timeframe pretty quickly.

As soon as you send us your claim, you won't have to worry about it yourself. Justice will take the burden from you and deliver every possible effort to collect your debt. Of course it can occur that we would need some additional information, in which case we will contact you. Undisputed claims can normally be collected without any further information. Does your debtor contact you directly during the debt collection procedure? Then we advice you to request them to contact us. Of course it is also important that you notify us if you receive a direct payment from your debtor.

We will deliver every possible effort to collect your debt as soon as possible, preferably without a court intervention. Justice will take all necessary and usual action on your behalf. Your original claim will be increased with the lost interest and where possible, the debt collection fees.

Justice can take appropriate measures to correspond with your debtor, contact them and make arrangements about payments. A professional and correct approach to your clients takes a central role in this part of our work. You can profit from our extensive network both in The Netherlands as abroad. Of course we will take specific wishes and your financial interest into account. All information that is considered confidential will of course be dealt with accordingly.

• Justice is legally bound to keep all private information confidential. Yours, as well as that of our client
• Justice will see to it that information is never made public nor given to third parties for whatever purpuse; with the exception of cases where the law would oblige us to.
• Of course we will remain bound by this confidentiality, even when we have closed your case.

From the moment your case is closed, we will keep you files in our office for the duration of one year. After this period, a specialized and certified company will obliterate all information.

No. Justice doesn't offer subscriptions or other long-term contracts. You can register yourself with Justice for free, even for a single case. Upon registration, you are never bound by any form of exclusivity, we simply like to see you back based on results

If your debtor doesn't pay anything during the extrajudicial procedure, we won't charge you any debt collection fees. Ask us for the conditions, please contact us to receive our document 'Debt collection - Method and Pricing 2011'. 

It is our goal to make your debtor pay your principle amount, administration fees, interest and debt collection fees. After all, they have made it come this far. Our pricing structure is created to be clear and transparent. To receive a copy of our document 'Debt Collection - Approach and Pricing 2011', you can always contact us. 

From a legal point of view, your debtor is obliged to pay the debt collection fees. Either determined in your Terms & Conditions, in absence of which by Dutch law. Only in the case where your debtor doesn't pay the debt collection fees and you do not wish to proceed with a debt collection procedure, these costs will have to be paid by yourself. Dutch law determined that if your client pays a part of your claim, the principle amount is the last portion to be paid. This means that if a remainder of your principle amount would be left unpaid, there's always the option of taking the case to court to secure the remaining sum

First of all it's important to determine whether your agreement has taken place under the laws of your country of residence, or if it falls under Dutch law. Often it can be said that is the actual service/work took place on Dutch territory, Dutch law would be applicable. However, this can differ from case to case. Please contact us for a free intake advice.

In the largest part of claims we work on for client abroad, we will be able to handle the entire process for you. Whether it is an extrajudicual or a court procedure.

Every new debt collectio assignment we receive, will be confirmed to you. After this moment, you will have 24/7 access to you online file, allowing you to keep track of every step of your case. This secured web application has been specially developed for company and confidential information. All your current and closed cases will be directly available, usage of this service is free of any charge.

Here, you can (e.g.) check on the action we took, notes of phone contacts, correspondence, agreements made with your debtor, other notes, received amounts, etcetera. 

Normally we send a weekly payment to you from our third party bank account. If you place a request with us or a substantial amount is incolved, we will be able to send the payment to you the same day. You will then receive your funds as fast as banking systems allow it. If your debtor pays in installments, we will make intermediate payments to you.

Your funds have to be strictly seperated from our own Justice funds. In order to do this, all your funds will be received by the 'Foundation for Third Party funds Justice'. Allowing for a fully seperated cash flow. This seperate bank account allows for daily transfers of collected amounts to our clients, of course you will always receive a separate financial statement which clarifies all costs and benefits.

Yes. Our price list 'Debt Collection - Approach and Pricing 2011' is applicable onall our work, as well as our Terms & Conditions which are deposited with the Dutch chambre of commerce. You can download these Terms& Conditions on our website

Yes. If our extrajudicial debt collection procedure did not lead to any or sufficient results, you will receive a proposal from Justice to take the case to court. Justice can represent you in this court procedure, while you always stay in charge of the process. Please read more about court procedures here.

The No cure No pay concept doesn't apply to court procedures. We will proceed in these matters on your account and costs. The costs of a court procedure up to the verdict mainly consist out of legal costs such as bailiff fees, court fees and our fees. Of course we will always strive to win these costs back in the final verdict of the court.

It is however possible - as a result of our smart cost structure - to take small cases to court. If your debtor doesn't respect the verdict after being convicted, other additional costs to enforce the verdict will also take place at their account. Read more about court procedures for a full explanation.

Yes, this is possible in two ways:

• We won't charge you any costs in a court procedure. This usually means we will charge an extra fee over the final results if these are favorable
• You can sell your debt to Justice, please read more on our 'Debt Purchase' page.

You can sell your claims to Justice. There is no limitation in the number of claims and total amounts applicable. Justice can act quickly, the entire procedure from evaluation to actual sale and payment can be dealt with within one week. Please read more about this on our 'Debt Purchase' page.